Best Buy invaded privacy


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Recently, I purchased by a credity card an electronic device for a gift from the retailer Best Buy. When I went to return the equipment due to a gift duplication, the store would not acept the return of the unopened package with the original sales receipt unless I allowed them to scane my picture driver's license into their database. This is an invasion of my privacy.

Now, Best Buy has my credit card data and my driver's license number, including my digital picutre. In the future, any successful Hacker of Best Buy's database will have my complete identity.

There are several legal questions raised here as to whether Best Buy can require driver's license information to return merchandise, and if it is legal, are they required to post this requirement at every cash register prior to sale. This inofrmation was not posted anywhere in the store.

The bottom line here is how can a retail store without advance notice, request and require information on a personal driver's license that is completely unrelated to the original purchase and subsequent return. There is no justification and Best Buy invaded my privacy. Since I can't get a response from the U.S. attorney general, there is only one answer.

Never to shop again at Best Buy.

Don M. Gaskell
Oak Ridge

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